Training Hands-on Customer Experience Management
Mon, 27 Apr
|officenter
Do you want to improve the customer experience of your company? Are you interested in some strategic guidelines, but mainly on how you can improve customer experience operationally?
Time & Location
27 Apr 2026, 09:00 – 17:00
officenter, Luchthavenlaan 27, 1800 Vilvoorde, Belgium
About the event
How? Interactive sessions. Slides will be in English, session itself will be in Dutch. In case non-Dutch speaking participants are present, sessions will be given in English.
What? Participants will receive course material and several tools to understand, design and manage the customer experience (e.g. Customer Experience Canvas, Customer Experience Statement,…). Participants will also receive a certificate of completion at the end of the two-day masterclass. Lunch and drinks will be provided.
Who? The workshop will be taught by prof. dr. Annelies Costers, founding partner of The Kalepa Group.
Tickets
Masterclass
Training Hands-on Customer Experience Management
From €1,595.00 to €1,795.00
€1,595.00
€1,795.00
Total
€0.00