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From inspiration to action: discover customer-driven strategies in practice
Do you want to give your team a solid foundation in customer-driven ways of working? Whether you want to take your customer service to the next level or build a truly customer-driven organization, our training courses will get you started. No dry theory, but an interactive day full of insights, practical exercises and hands-on games that your team can use right away.
And do you really want to go through with it? Then we offer a 15-week coaching programme in which we take the next steps together and anchor the principles of customer-driven work in your organization.
How it works
1-day training - taste and discover
During this dynamic day you get a clear overview of what is really important in customer experience or customer service. We won't go into too much theory, but make sure you understand and feel the basics through interactive exercises and games. This gives you a taste of what customer-driven work looks like in practice.
15-week coaching programme - from knowledge to action
Do you want more than just an initial introduction? Then after the training we guide you step by step in the transition to a customer-driven organization. In 15 weeks, we dive deeper into each theme, apply the methods to your organization and build a solid foundation together. From designing a strong CX strategy to optimising customer interactions. At the end of the course, you will know exactly how to approach customer-driven work structurally.
Ready to really make customer-driven work a reality?
Whether you are looking for an inspiring start or a full coaching program, we will help you embed a customer-driven mindset in your organization.
Book a training day or discover how we can build a sustainable trajectory together!
