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Kalepa sparkles
Explore a world where every customer interaction is an opportunity for growth. Empower your team to transform your customer experience, one Sparkle at a time. We provide academically grounded inspiration and exercises, and you'll find it surprisingly easy to digest and implement, putting the power of change right where it belongs — within your company.
Do these CX Challenges sound familiar?
- I want to foster customer centricity throughout our organization, both in the front and back office.
- I dream of a company culture where employees embrace an outside-in perspective.
- How can I bridge the gap between theoretical CX concepts and practical implementation?
- How can I gain support from management and colleagues who may not fully grasp the importance of CX?
- I've mapped out our customer journeys, but what should be the next steps?
We feel you!
At The Kalepa Group, we've eagerly welcomed countless customers through our doors, all seeking solutions to these very questions.
participants in open & inhouse masterclasses.
participants specifically trained about service management and service recovery.
sales employees trained to improve customer experience in the sales process.
Sparkles to empower your CX Journey
Introducing SPARKLES, a monthly customer experience learning designed to elevate your organization's CX efforts.
Each month, we delve into a topic through concise, practical, and academically founded e-learning sessions that deliver immediate results.
In just 10 minutes, our video presentations explain key concepts, accompanied by exercises that enable you and your team to take actionable steps.
Practical CX Interventions for Sustainable Success
No need to rush or undertake overwhelming changes like hiring a CX manager before the time is right. Instead, we guide you in implementing practical interventions that have a positive impact on CX within your current capabilities. By doing so, you can foster a culture of customer-centricity, one success at a time.
"During the Executive Master Class Customer Experience Management, I had a great Eureka moment. Things were just falling into place. I was convinced that the future growth of our team was going to be based on the scientific foundations of the customer experience, as discussed during the two-day master class. Kalepa’s Customer Experience Canvas offered us a great starting point for implementation”
Dirk Vanderhoydonck - Director Flexsourcing - Acerta
"I was really blown away. We did not expect this before the start of the session. Kalepa’s analysis was spot on. He showed us all the directions we could take with our business. This session was a real eye opener and made us realize our playing field was a lot bigger than we ever could imagine. Really inspiring session!"
Bart Strouven - Director of Marketing & IT - Cibo Abrasives
SPARKLES MEMBERSHIP:
What Can You Expect?
Hands-on videos
Our hands-on videos are thoughtfully structured and grounded in scientific research, offering a dynamic learning experience. No dry content - we enrich each session with real-world examples that resonate with your teams.
Expanding database
Gain instant access to our growing database of Sparkles, allowing you to select and implement topics relevant to your organization's specific needs. Choose the sessions that align best with your current priorities.
Videos in 3 languages
Engage with video content available in English, Dutch, and French.
Actionable learning experiences
Our videos come with practical exercises that turn knowledge into action. Each exercise is tailored to the video content, ensuring you can immediately apply what you've learned to drive your CX transformation forward. Get ready to see real results from your Sparkles.
Monthly CX boosts
Mark your calendars! Every first Tuesday of the month, a new Sparkle Session is released, empowering you and your team to dive into a fresh topic and make meaningful progress on your CX transformation.
Access to the Kalepians
Submit questions to our expert Kalepians. Suggest your own topics for future Sparkles.
Your CX Expedition Awaits ...
Select your desired access duration below and enjoy our ✨ Membership Bonuses ✨
Test the Waters with a Single Session
Dip your toes in the water with a single SPARKLE session of your choice.
All of the Sparkles are seperately available.
- Gain access to one Sparkle Session of your choice, offering video content in English, Dutch, and French.
- Concrete exercises accompany each of our Sparkles.
- Enjoy a full year of exclusive access to delve into the depths of your selected Sparkle session.
Ready to make your choice? Click on the desired Sparkle Session below, and proceed to check-out.
Current SPARKLES collection
Upcoming collection
Arriving: March 5th
WHY YOU SHOULD SAY THANK YOU INSTEAD OF SORRY
Arriving: April 2nd
BALANCING EMPATHY AND PPROBLEM-SOLVING EFFECTIVENESS?
Arriving: May 7th
THE IMPACT OF PHYSICAL SPACES ON CUSTOMERS AND EMPLOYEES
Arriving: June 4th
CHATBOTS: CUSTOMER CENTRIC BEST PRACTICES
Arriving: July 2nd
THE CHANGING ROLE OF EMPLOYEES DUE TO TECHNOLOGY
The Kalepa way
Meet the team. From left to right: Annelies, Christel, Yves, Isabelle, Dirk. What do we have in common? We’re all passionate about Service and Experience Management. We tackle CX and experience challenges with an evidence-based approach. We rely on professional experience and combine it with our extensive academic insights on Experience Management.
Driving CX Transformation: The Power of Team Collaboration
Understand that CX is not the responsibility of a single person or team—it's the collective duty of every individual in your organization. Unite your team, amplify customer focus, and revolutionize your organization's CX. Together, build a customer-centric powerhouse that stands out in the market and drives unparalleled success.
Your CX Journey, Your Choice: Single SPARKLE Sessions or a Membership.
1 Sparkle Session of your choice
Sparkle Session
- Gain access to one Sparkle Session of your choice, offering video content in English, Dutch, and French.
- Concrete exercises accompany each of the Sparkles.
- Enjoy a full year of exclusive access to delve into the depths of your selected Sparkle Session.
Ready to make your choice? Take the first step towards CX transformation now!
Sparkles membership
- Access to all released Sparkles at your fingertips.
- Delve into a new Sparkle Session with accompanying exercises every month, fueling continuous growth.
- Engage with video content available in English, Dutch, and French.
- Stay updated on the latest releases through monthly email updates.
- Choose the duration that suits you best: 3 months, 6 months, or 1 year.
- Submit questions to our expert Kalepians.
- Suggest your own topics for future Sparkle Sessions.
✨ BONUS OFFERS FOR ALL SPARKLES MEMBERSHIPS ✨
Ready to embark on your CX journey? Select your desired access duration below:
