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How Customer driven is My Company?
Your customers expect a seamless and personalized experience more than ever. But how truly customer driven is your organization? And where lie the biggest opportunities to optimize your customer journey?
Discover how customer driven your company is with the Maturity Scan from The KALEPA Group. This powerful assessment tool evaluates your organization's customer experience journey, focusing on strategy, culture, service, and data use. Gain actionable insights to enhance your CX maturity and take definitive steps toward a more customer-driven approach. No guesswork — just a structured, data-driven analysis that helps your organization implement tangible improvements.
How it works
Our scan measures and analyzes key aspects of customer centricity, including leadership commitment, employee engagement, customer feedback integration, and CX strategy alignment. By combining surveys and interviews, we create a complete picture of where you stand and where you can improve.
Proven expertise - We combine academic depth with hands-on experience.
Tailored approach - No one-size-fits-all solutions, but customer driven strategies aligned with your sector and organizational structure.
Clear, actionable recommendations - No lengthy reports that get lost in a drawer—just practical advice you can implement right away. Using our proven CX Canvas methodology, we provide a clear roadmap to making your organization truly customer driven.
Whether you need a quick overview or an in-depth audit, we offer the right solution.
What’s in it for you?
Our Maturity Scan doesn’t just assess, it accelerates. With a clear focus on business value, here’s what you gain:
A sharp baseline – Know exactly where you stand in CX maturity, across leadership, people, processes, and strategy.
Priorities that move the needle – Actionable, no-nonsense advice that delivers quick wins and long-term value.
Tailored insights – Industry-relevant recommendations aligned with your business model, not generic theory.
Stronger internal alignment – A common language that unites teams and drives consistent Customer Experiences.
ROI-focused outcomes – By improving loyalty, reducing churn, and streamlining service, you strengthen the bottom line.
Backed by our CX Canvas and years of hands-on experience, this scan helps you turn customer focus into measurable impact.
