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Bring Customer-Driven Strategies to life
Do you want to give your team a solid foundation in customer driven ways of working? Whether you want to take your customer service to the next level or build a truly customer driven organization, our training courses will get you started. No dry theory, but an interactive day full of insights, practical exercises and hands-on games that your team can use right away.
And do you really want to go through with it? Then we offer a 15-week coaching programme in which we take the next steps together and anchor the principles of customer driven strategies in your organization.
How it works
1-day training - taste and discover
During this dynamic day you get a clear overview of what is really important in customer experience or customer service. We won't go into too much theory, but make sure you understand and feel the basics through interactive exercises and games. This gives you a taste of what customer driven work looks like in practice.
15-week coaching programme - from knowledge to action
Do you want more than just an initial introduction? Then after the training we guide you step by step in the transition to a customer driven organization. In 15 weeks, we dive deeper into each theme, apply the methods to your organization and build a solid foundation together. From designing a strong CX strategy to optimising customer interactions. At the end of the course, you will know exactly how to approach customer driven strategies structurally.
What’s in it for you?
Our Training & Coaching programme is designed to turn awareness into action. And action into measurable progress. Whether you're just getting started or ready to scale, we offer the tools, guidance, and structure to grow customer-driven capabilities across your team.
Hands-on learning – Get a clear, practical introduction to CX or Customer Service through 1-day interactive workshops. No theory overload.
From insight to implementation – In our 15-week coaching track, we apply proven methods directly to your organization, theme by theme.
Team activation – Equip your people with the skills, mindset and confidence to take ownership of the Customer Experience.
Strategic foundation – Build a solid, structured approach to customer-centricity. From strategy to touchpoint design.
Real business value – Improve consistency, reduce internal friction, and increase loyalty. Driving better outcomes and stronger ROI.
With KALEPA’s guidance, you don’t just learn about customer-driven strategies. You build them into the way you work, every day.
