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The Best Master Thesis in Customer Experience & Customer Service
The KALEPA Award is an annual competition recognizing the best master thesis written at a Belgian university on the topics of Customer Experience (CX) and Customer Service.
The goal? Shining a spotlight on groundbreaking research that pushes the boundaries of CX and Customer Service innovation. Your thesis might offer new insights, challenge existing practices, or present fresh strategies that can shape the future of the industry.
By making high-quality academic research more accessible to professionals, we aim to bridge the gap between theory and real-world application. If your thesis contributes to a better understanding of CX or Customer Service, we want to hear from you!
Why participate?
- Gain Recognition & Visibility - This is an opportunity to get your work noticed and make an impact beyond the academic world.
- Win a €500 Cash Prize - Besides recognition, the best thesis will receive a €500 award as a token of appreciation for outstanding research.
- Boost Your Career - Winning (or even being shortlisted) can set your CV apart when applying for jobs or PhD programs.
- Contribute to the Future of CX & Customer Service - By participating, you help shape industry best practices and influence how businesses interact with their customers.
How to participate
- Complete your thesis – Permission from your supervisor is not required but strongly recommended.
- Submit your thesis until 1 October by following the step-by-step process.
- Answer the additional questions about your research.
- Stay updated – Sign up for our newsletter or follow us on social media for competition updates.
Step-by-step submission process
To participate, send a digital version of your thesis via e-mail (in Dutch, English or French) following this structure:
- E-mail send to: welcome@thekalepagroup.com
- Subject: Submission FULL NAME - The KALEPA Award
- Your e-mail follows this structure:
- Through this mail, I officially register for The KALEPA Award.
- First name:
- Last name:
- Date of birth:
- University at which the thesis was completed:
- Subject and title of the thesis:
- Final result of the thesis:
- Does this thesis contain confidential information? YES/NO
- Attached are the following documents:
- A digital version of your thesis
- Final result of the thesis (copy of score sheet)
- A short description of your thesis in no more than 500 words
- An explanation of the interfaces with Customer Experience and/or Customer Service?
- A clarification to what extent the work is relevant to the further development of this domain
After registration follows a confirmation of receipt. Only then are you officially registered.
By entering this competition, you agree to the guidelines and competition rules.
